Customer Survey

Customer Order and Repair Satisfaction Survey

1. What is your Company Name and Contact Information?
2. Please provide your Sales Order Number or RMA number.
3. How long have you used Viatran products?

4. How would you rate your level of satisfaction with Viatran?

5. Based on your Viatran Rating, Please suggest how we may better service your Company?
6. How do we rate on the following attributes?
  Poor Fair Average Good Excellent
Quality of Product
Understanding customers' needs
Documentation with order (i.e. instrument manual, calibration data,& specification accuracy etc)
Delivery/ Lead Time
Viatran Applications Engineering Support
Viatran Customer Service
Viatran Local Representative Assistance
Likelihood of Re-Ordering with Viatran for future orders

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